This glossary has two groups: Attributes and Metrics. Each group contains categories. Select any category to see the Measures, Definitions, and Formulas.
You can view the glossary as an alphabetized pdf and print it from your pdf viewer.
Attributes Group
Adjuster Salvage Attributes
| Measure | Definition |
|---|---|
| Last Adjuster Name | An adjuster is the person who typically works in an insurance company and manages the claim on behalf of that company. The last adjuster is the most recent person assigned to manage a claim. (Folder Path in CCC® Analytics: Attributes > Adjuster > Salvage) |
Appraiser Salvage Attributes
| Measure | Definition |
|---|---|
| Appraiser |
The Appraiser is the actual staff appraiser that generated estimates or supplements for a given insurance company. The list will display the concatenated appraiser name and appraiser Login ID for staff appraisers. If an estimate does not originate from CCC ONE(TM) Estimating, the appraiser will be unknown. All data for a single vehicle appraisal will be tied back to the appraiser that generated the original estimate of record. Supplements written by that appraiser for his/her own estimates as well as supplements written by other appraiser(s) for his/her own estimates will be tied back to the appraiser that wrote the original estimate of record. Appraisers will roll up to a claim office (i.e. company hierarchy) based on the claim office for which they worked. (Folder Path in CCC® Analytics: Attributes > Appraiser > Salvage) |
| Appraiser Type |
Identifies the ‘type’ of appraiser that generated the appraisal/claim. Types include:
(Folder Path in CCC® Analytics: Attributes > Appraiser > Salvage) |
Claim Attributes
| Measure | Definition |
|---|---|
| Data Source |
The estimating platform used to generate the vehicle appraisal: CCC (designates Pathways data uploaded through the Autoverse portal only), Pathways (designates Pathways data uploaded through EZNet), ADP or Mitchell). (Folder Path in CCC® Analytics: Attributes > Claim) |
Claim Type Attributes
| Measure | Definition |
|---|---|
| Claim Type |
Claim Type is an attribute that reflects the type of claim compared. Values include:
(Folder Path in CCC® Analytics: Attributes > Claim Type) |
Company Attributes
| Measure | Definition |
|---|---|
| Company | This is a set of attributes that refer to the insuring company for whom Total vs. Repair Comparisons were generated. The prompt window within Intellisphere displays the hierarchy of the company as set up and maintained in CCC’s CRM System. This hierarchy includes all locations to which data is tied, as well as all locations at levels above the lowest level locations. Levels within the hierarchy are identified as Level 2 through Level 6, with the Lowest Level Location reflecting the lowest level in a particular branch of a hierarchy to which data is tied. (Folder Path in CCC® Analytics: Attributes > Company) |
Condition Attributes
| Measure | Definition |
|---|---|
| Vehicle Driveable Flag |
The Vehicle Driveable Flag reflects the driveable status of the vehicle as captured on the Vehicle Tab within the CCC ONE(TM) Estimating workfile. The EMS data file does not include this attribute, so all non-CCC ONE(TM) Estimating appraisals will be set to Vehicle Driveable Flag = Unknown Driveable. Values include:
(Folder Path in CCC® Analytics: Attributes > Condition) |
IMG - Settlement Claim Detail Attributes
| Measure | Definition |
|---|---|
| Claim Number | The alpha-numeric value assigned as the claim number for the vehicle compared. (Folder Path in CCC® Analytics: Attributes > IMG > Settlement > Claim Detail) |
| File Suffix | File suffix indicates the version (E01, S01, S02, etc) of the file compared. (Folder Path in CCC® Analytics: Attributes > IMG > Settlement > Claim Detail) |
| Last Response Received Date | The date and time the response (i.e. salvage values) has been received in the Total vs. Repair Comparison. (Folder Path in CCC® Analytics: Attributes > IMG > Settlement > Claim Detail) |
| Valuation Request Number | The number CCC assigns to each valuation completed to uniquely identify each valuation. (Folder Path in CCC® Analytics: Attributes > IMG > Settlement > Claim Detail) |
| Vehicle VIN | The vehicle identification number. (Folder Path in CCC® Analytics: Attributes > IMG > Settlement > Claim Detail) |
Salvage File Attributes
| Measure | Definition |
|---|---|
| Last Settlement Decision Made | This attribute reflects whether the loss vehicle compared is settled as a repairable or total loss vehicle. For comparisons run through Pathways, this is indicated using the Settlement Type field. For comparisons run through Autoverse, this is indicated using the Settlement Option field. (Folder Path in CCC® Analytics: Attributes > Salvage File) |
Salvage Value Requestor Attributes
| Measure | Definition |
|---|---|
| Salvage Value Requestor |
The individual who ran a comparison for a given loss vehicle. The individual requesting a comparison has the option to run the comparison from Pathways or from within Autoverse. The list name will display the concatenated requestor name and requestor ID. If the request is made from Pathways, the requestor ID is equivalent to the Pathways login ID. If the request is made from within Autoverse, the requestor ID is equivalent to the portal login ID. All comparison data will be tied back to the individual requesting the salvage value. (Folder Path in CCC® Analytics: Attributes > Salvage Value Requestor) |
| Total of All Salvage Value Requestors | A drillable attribute that can be included on a report to support drilling to the individual salvage value requestor once the report results have been returned. (Folder Path in CCC® Analytics: Attributes > Salvage Value Requestor) |
Settlement Location Attributes
| Measure | Definition |
|---|---|
| Vehicle Location State | The state location of the vehicle compared. The vehicle location state is equivalent to the inspection location state. (Folder Path in CCC® Analytics: Attributes > Location > Settlement Location) |
| Vehicle Location Zip | The zip location of the vehicle compared. The vehicle location zip is equivalent to the inspection location zip code. (Folder Path in CCC® Analytics: Attributes > Location > Settlement Location) |
Underwriting Company Attributes
| Measure | Description |
|---|---|
| Underwriting Company |
The assigned insurance company populated by the claim assignment. Commonly referred to Secondary Company. When populated the Underwriting Company is the insurance company on the estimate. When not populated, an assigned insurance company was not selected on the assignment. (Folder Path in CCC® Analytics: Attributes > Underwriting Company) |
Vehicle Attributes
| Measure | Description |
|---|---|
| Make | Vehicle make is the make as decoded from the VIN. (Folder Path in CCC® Analytics: Attributes > Vehicle) |
| Model | The vehicle model name as specified in the vehicle appraisal. (Folder Path in CCC® Analytics: Attributes > Vehicle) |
| Vehicle Year | "The vehicle model year for the loss vehicle as specified in the claim folder. (Folder Path in CCC® Analytics: Attributes > Location > Vehicle) |
Workflow File Attributes
| Measure | Definition |
|---|---|
| Loss Category | Loss Category is the type of coverage for a particular claim. Valid loss categories include: (Collision, Comprehensive, Liability, Other, Unknown). (Folder Path in CCC® Analytics: Attributes > Workflow File) |
Metrics Group
Additional Charges Metrics
| Measure | Definition | Formula |
|---|---|---|
| Avg Repairable Misc Amt | Average total dollars for miscellaneous charges on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Repairable Misc Amt / Comparison Claim Cnt |
| Avg Repairable Rental Amt | Average dollar amount for rental cost for repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Repairable Rental Amt / Comparison Claim Cnt |
| Avg Repairable Storage Amt | Average dollars for storage on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Repairable Storage Amt / Comparison Claim Cnt |
| Avg Repairable Tax Amt | Average dollars for tax on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Repairable Tax Amt / Comparison Claim Cnt |
| Avg Repairable Towing Amt | Average dollars for towing on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Repairable Towing Amt / Comparison Claim Cnt |
| Avg Total Loss Additional Storage Amt | Average total dollars for additional storage on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Additional Storage Amt / Comparison Claim Cnt |
| Avg Total Loss Additional Towing Amt | Average total dollars for additional towing on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Additional Towing Amt / Comparison Claim Cnt |
| Avg Total Loss Misc Amt | Average total dollars for miscellaneous charges on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Misc Amt / Comparison Claim Cnt |
| Avg Total Loss Rental Amt | Average total dollars for rental on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Rental Amt / Comparison Claim Cnt |
| Avg Total Loss Storage Amt | Average total dollars for storage on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Storage Amt / Comparison Claim Cnt |
| Avg Total Loss Tax Amt | Average total dollars for sales tax on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Tax Amt / Comparison Claim Cnt |
| Avg Total Loss Tear Down Amt | Average total dollars for tear down on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Tear Down Amt / Comparison Claim Cnt |
| Avg Total Loss Towing Amt | Average total dollars for towing on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | Total Loss Towing Amt / Comparison Claim Cnt |
| Repairable Misc Amt | Total dollars for miscellaneous charges as entered by the requestor in the comparison product. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Repairable Rental Amt | Total dollars for rental. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Repairable Storage Amt | Total dollars for storage. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Repairable Tax Amt | The total dollar amount for taxes on completed estimates and supplements. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Repairable Towing Amt | Total dollars for towing. Towing is sourced from the tow worksheet within Pathways or from within the estimate EMS if a non-Pathways comparison. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Additional Storage Amt | Total dollars for additional storage. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Additional Towing Amt | Total dollars for additional towing. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Misc Amt | Total dollars for miscellaneous charges. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Rental Amt | Total dollars for rental. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Storage Amt | Total dollars for storage. Storage is sourced from the tow worksheet within Pathways or from within the estimate EMS if a non-Pathways comparison. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Tax Amt | The total dollar amount for taxes on completed estimates and supplements. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Tear Down Amt | Total dollars for tear down charges. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
| Total Loss Towing Amt | Total dollars for towing. Towing is sourced from the tow worksheet within Pathways or from within the estimate EMS if a non-Pathways comparison. (Folder Path in CCC® Analytics: Metrics > Settlement > Additional Charges) | -- |
Adjustments Metrics
| Measure | Definition | Formula |
|---|---|---|
| Avg Repairable Allowance Amt | Average total dollars for appearance allowance on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable Allowance Amt / Comparison Claim Cnt |
| Avg Repairable Betterment Amt | Average total dollars for betterment on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable Betterment Amt / Comparison Claim Cnt |
| Avg Repairable Deductible Amt | Average total dollars for deductible on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable Deductible Amt / Comparison Claim Cnt |
| Avg Repairable PostTax Adj Amt | Average dollar amount for post tax adjustments made on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable PostTax Adj Amt / Comparison Claim Cnt |
| Avg Repairable PreTax Adj Amt | Average dollar amount for pre tax adjustments made on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable PreTax Adj Amt / Comparison Claim Cnt |
| Avg Repairable Related Prior Damage Amt | Average dollar amount for related prior damage on repair option comparison claims/appraisals. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Repairable Related Prior Damage Amt / Comparison Claim Cnt |
| Avg Total Loss Deductible Amt | Average total dollars for deductible for total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Total Loss Deductible Amt / Comparison Claim Cnt |
| Avg Total Loss PostTax Adj Amt | Average total dollars for post tax adjustments on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Total Loss PostTax Adj Amt / Comparison Claim Cnt |
| Avg Total Loss PreTax Adj Amt | Average total dollars for pre tax adjustments on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | Total Loss PreTax Adj Amt / Comparison Claim Cnt |
| Repairable Allowance Amt | Total dollars for allowance. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Repairable Betterment Amt | Total dollars for betterment. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Repairable Deductible Amt | Total dollars for deductible. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Repairable PostTax Adj Amt | Adjustments made to the comparison claim/appraisal after sales tax is applied. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Repairable PreTax Adj Amt | Adjustments made to the comparison claim/appraisal before sales tax is applied. Typical adjustments made may be an overall pretax adjustment or a discount on a labor rate. These adjustments are carried over from the Rates tab (Discount View) in the Pathways workfile. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Repairable Related Prior Damage Amt | Total dollars for related prior damage. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Total Loss Deductible Amt | Total dollars for deductible. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Total Loss PostTax Adj Amt | Adjustments made to the value of the vehicle after Sales Tax is applied. These are generally not items on the vehicle itself, but fees associated with the settlement process. A typical PostTax item includes DMV fees (for title transfer). (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
| Total Loss PreTax Adj Amt | Adjustments made to the value of the vehicle before Sales Tax is applied. Typical PreTax Adjustments are deductions for prior damage, dealer preparation fees mandated by many states, or after-factory add-on items added to the car such as alarm systems or aftermarket stereo systems. (Folder Path in CCC® Analytics: Metrics > Settlement > Adjustments) | -- |
Cycle Times Metrics
| Measure | Definition |
|---|---|
| AsgnRetrieve Date | The date the claim assignment was retrieved by the appraiser. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| AsgnSent Date | The date the original or first assignment for the claim was sent from the insurance company to the appraiser. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Comparison Requested Date | Date and time a request for salvage values has been made in the Total vs. Repair Comparison product. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Date of Loss | The date of loss for a given claim. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| EstSent Date | The date and time the original estimate of record was successfully sent. If multiple estimates of record (E01’s) are received (reassignment), the EstSent Date will refer to the first E01 received. For non-Pathways claims, this reflects the date and time the EMS is attached to the claim folder. For Pathways claims, this reflects the date and time the estimate is uploaded to EZNet. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Last AsgnSent Date | The date the latest assignment was sent from the insurance company to an appraiser for a given appraisal/claim. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Last Comparison Requested Date | The date and time of the latest request for salvage values from the Total vs. Repair Comparison product. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Last Settlement Decision Made Date | The date and time the last settlement decision was made. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| LossRpt Date | The date the loss was reported to the insurance company for a given claim. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Response Received Date | Date and time the response (salvage values) was received by the comparison. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
| Valuation Date | The date the valuation was generated by CCC. (Folder Path in CCC® Analytics: Metrics > IMG > Settlement > Detail) |
IMG - Settlement Detail Metrics
| Measure | Defintion | Formula |
|---|---|---|
| AsgnSent to EstSent Days Avg | Average number of days between the date the original assignment was sent to the date the estimate was sent/uploaded. For Pathways claims, the date the estimate was sent corresponds to the date the estimate was uploaded through EZNet. For non-Pathways claims, the date the estimate was sent corresponds to the date the EMS was attached to the claim folder. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | AsgnSent to EstSent Days / AsgnSent to EstSent Cnt |
| AsgnSent to Last Response Received Days Avg | Average number of days between the date the original assignment was sent to the date the last comparison response was received. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | AsgnSent to Last Response Received Days / AsgnSent to Last Response Received Cnt |
| AsgnSent to Last Settlement Decision Made Days Avg | Average number of days between the date the original assignment was sent to the date the last settlement decision was made. For Pathways claims, the last settlement decision made date corresponds to the date the file was locked and uploaded through EZNet. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | AsgnSent to Last Settlement Decision Made Days / AsgnSent to Last Settlement Decision Made Cnt |
| AsgnSent to Valued Days Avg | Average number of days between the date the original assignment was sent and the date the total loss request was valued. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | AsgnSent to Valued Days / AsgnSent to Valued Cnt |
| Last Response Received to Last Settlement Decision Made Days Avg | The average number of days between the date the last comparison response is received and the date the settlement decision was made. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | Last Response Received to Last Settlement Decision Made Days / Last Response Received to Last Settlement Decision Made Cnt |
| Loss to LossRpt Days Avg | The average number of days between the date of loss and the date the loss was reported. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | Loss to LossRpt Days / Loss to LossRpt Cnt |
| LossRpt to Last Settlement Decision Made Avg | The average number of days between the date the loss was reported and the date the last settlement decision was made. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | LossRpt to Last Settlement Decision Made Days / LossRpt to Last Settlement Decision Made Cnt |
| Valued to Comparison Requested Days Avg | The average number of days from the valuation date to the date the comparison was requested. (Folder Path in CCC® Analytics: Metrics > Settlement > Cycle Times) | -- |
Other Metrics
| Measure | Definition | Formula |
|---|---|---|
| Vehicle Odometer | The sum of all individual vehicle odometers. (Folder Path in CCC® Analytics: Metrics > Other) | -- |
| Vehicle Odometer Avg | The average mileage per vehicle. (Folder Path in CCC® Analytics: Metrics > Other) | -- |
| Vehicle Year Avg | Average vehicle model year. (Folder Path in CCC® Analytics: Metrics > Other) | Vehicle Year / Vehicle Cnt |
Productivity Metrics
| Measure | Definition | Formula |
|---|---|---|
| % of Compare Claims flagged as Repairable | Count of comparison claims/appraisals that were flagged as Repairable as a percent of the total comparison claim volume. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | Comparison Repairable Claim Cnt / Comparison Claim Cnt |
| % of Compare Claims flagged as Total Loss | Count of comparison claims/appraisals that were flagged as Total Loss as a percent of the total comparison claim volume. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | Comparison Total Loss Claim Cnt / Comparison Claim Cnt |
| 7 Years & Older Age Group % of Comparison Claim Cnt | Count of comparison claims/appraisals where the vehicle age is seven years or older than the estimate complete date as a percent of the total count of comparison claims. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Vehicle Age Group = 7 Years & Older) / (Comparison Claim Cnt where Vehicle Age Group = Current Year or Newer, 1-3 Yrs Old, 4-6 Years Old or 7 Years & Older) |
| Asian % of Comparison Claim Cnt | Count of comparison claims/appraisals where Source is Asian as a percent of the total count of comparison claims. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Source = Asian) / (Comparison Claim Cnt where Source = Asian, Domestic or European) |
| Car % of Comparison Claim Cnt | The count of comparison claims/appraisals where the body category is Car as a percent of the total comparison claim count. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Body Category = Car) / (Comparison Claim Cnt where Type = Car, Motorcycle, Pickup, Utility Vehicle or Van) |
| Comparison Claim Cnt | Count of claims/appraisals that had a Total vs. Repair Comparison run on them resulting in a settlement decision. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Claim Cnt in Estimate | Count of claims/appraisals that had a Total vs. Repair Comparison run on an estimate (E01). (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Claim Cnt in S01 | Count of claims/appraisals that had a Total vs. Repair Comparison run on the first supplement (S01). (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Claim Cnt in S02 | Count of claims/appraisals that had a Total vs. Repair Comparison run on the second supplement (S02). (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Claim Cnt in S03+ | Count of claims/appraisals that had a Total vs. Repair Comparison run on any third or later supplement (S03+). (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Claim Cnt with Multiple Requests | Count of claims/appraisals that had multiple Total vs. Repair Comparisons run. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Cnt | Total number of instances a Total vs. Repair Comparison was run resulting in a settlement decision. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Repairable Claim Cnt | Count of claims/appraisals that had a Total vs. Repair Comparison run resulting in a Repairable settlement decision. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Comparison Total Loss Claim Cnt | Count of claims/appraisals that had a Total vs. Repair Comparison run resulting in a Total Loss settlement decision. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Domestic % of Comparison Claim Cnt | Count of comparison claims/appraisals where Source is Domestic as a percent of the total count of comparison claims. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Source = Domestic) / (Comparison Claim Cnt where Source = Asian, Domestic or European) |
| Light Truck % of Comparison Claim Cnt | The count of comparison claims/appraisals where the body category is Truck as a percent of the total comparison claim cnt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Body Category = Truck) / (Comparison Claim Cnt where Type = Car, Motorcycle, Pickup, Utility Vehicle or Van) |
| Non-Driveable % of Comparison Claim Cnt | The count of claims/appraisals where the vehicle is not driveable as a percent of the total comparison claim cnt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Vehicle Driveable Flag = Non- Driveable) / (Comparison Claim Cnt where Vehicle Driveable Flag = Driveable or Non-Driveable) |
| Repairable Cnt where Repairable Cost < Total Loss Cost | A count of comparison claims where the Settlement Decision Made is Repairable and the Repairable Net Amt is less than the Total Loss Net Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Repairable Cnt where Total Loss Cost < Repairable Cost | A count of comparison claims where the Settlement Decision Made is Repairable and the Total Loss Net Amt is less than the Repairable Net Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| SUV % of Comparison Claim Cnt | The count of comparison claims/appraisals where the vehicle type is SUV as a percent of the total comparison claim count. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | (Comparison Claim Cnt where Type = Utility Vehicle) / (Comparison Claim Cnt where Type = Car, Motorcycle, Pickup, Utility Vehicle or Van) |
| Total Loss Cnt where Repairable Cost < Total Loss Cost | A count of comparison claims where the Settlement Decision Made is Total Loss and the Repairable Net Amt is less than the Total Loss Net Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
| Total Loss Cnt where Total Loss Cost < Repairable Cost | A count of comparison claims where the Settlement Decision Made is Total Loss and the Total Loss Net Amt is less than the Repairable Net Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Productivity) | -- |
Salvage Metrics
| Measure | Definition | Formula |
|---|---|---|
| Avg Total Loss Salvage High Value Amt | Average dollars for the salvage high value amount received from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | Total Loss Salvage High Value Amt / Comparison Claim Cnt |
| Avg Total Loss Salvage Low Value Amt | Average dollars for the salvage low value amount received from the salvage vendor for total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | Total Loss Salvage Low Value Amt / Comparison Claim Cnt |
| Avg Total Loss Salvage Process Amt | Average total dollars for salvage processing fees on total loss option comparisons. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | Total Loss Salvage Process Amt / Comparison Claim Cnt |
| Avg Total Loss Salvage Value Amt | Average dollars for the salvage value amount received from the salvage vendor or entered into the comparison. The salvage value amount is an average of the high and low salvage values returned. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | Total Loss Salvage Value Amt / Comparison Claim Cnt |
| Total Loss Salvage High Value Amt | The total dollars for all high salvage value amounts received from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | -- |
| Total Loss Salvage Low Value Amt | The total dollars for all low salvage value amounts received from the salvage vendor. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | -- |
| Total Loss Salvage Process Amt | Total dollars for salvage processing charges. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | -- |
| Total Loss Salvage Value Amt | The total dollars for all the average salvage value amounts received from the salvage vendor or entered in the comparison as the expected salvage value amount. The salvage value amount received by the salvage vendor is an average of the high and low salvage value amounts. (Folder Path in CCC® Analytics: Metrics > Settlement > Salvage) | -- |
Severity Metrics
| Measure | Definition | Formula |
|---|---|---|
| % Difference Total Loss Net Amt vs Repairable Net Amt | The absolute difference as a percent of the net settled amount. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Net Differential Amt / Net Settled Amt |
| Avg Gross Differential Amt | The average absolute dollar difference amount between the gross cost to repair a vehicle and the gross cost to total a vehicle. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Gross Differential Amt / Comparison Claim Cnt |
| Avg Gross Settled Amt | The average total gross dollar amount for claims settled via the settlement “Type” in Pathways or the “Settlement Decision” in Autoverse. If settled as Repairable, this is equivalent to the Repairable Gross Amt. If settled as Total Loss, this is equivalent to the Total Loss Gross Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Gross Settled Amt / Comparison Claim Cnt |
| Avg Net Differential Amt | Average absolute dollar amount between the net cost to repair a vehicle and the net cost to total a vehicle. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Net Differential Amt / Comparison Claim Cnt |
| Avg Net Settled Amt | The average total net dollar amount, accounting for deductible, for claims settled via the settlement “Type” in Pathways or the “Settlement Decision” in Autoverse. If settled as Repairable, this is equivalent to the Repairable Net Amt. If settled as Total Loss, this is equivalent to the Total Loss Net Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Net Settled Amt / Comparison Claim Cnt |
| Avg Repairable Anticipated Supplement Amt | Average dollars for anticipated supplement changes to the original estimate of record. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Anticipated Supplement Amt / Comparison Claim Cnt |
| Avg Repairable Estimate Amt | Average cost per estimate, including all pretax dollars, prior to adjustments for tax, betterment, allowance, related prior damage, towing, storage and deductible. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Estimate Amt / Comparison Claim Cnt |
| Avg Repairable Gross Amt | Average total cost to repair a vehicle, including all pretax dollars, anticipated supplement dollar, pre and post tax adjustments, and adjustments for tax, better, allowance, towing, storage, rental and related prior damage. This does not include the deductible. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Gross Amt / Comparison Claim Cnt |
| Avg Repairable Net Amt | Average net cost to repair a vehicle, including all pretax dollars, anticipated supplement dollar, pre and post tax adjustments, and adjustments for tax, better, allowance, towing, storage, rental, related prior damage, and deductible. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Net Amt / Comparison Claim Cnt |
| Avg Total Loss Base Valuation Amt | Average total loss base valuation amount for all comparisons requested. The total loss base valuation amount is a local market value determined by CCC methodology and includes adjustments for condition and refurbishments. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Total Loss Base Valuation Amt / Comparison Claim Cnt |
| Avg Total Loss Gross Amt | Average total value for a loss vehicle including the base valuation amount, pre and post tax adjustments, tax, towing, additional towing, storage, additional storage, rental, miscellaneous charges, tear down, salvage processing charges, and salvage value. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Total Loss Gross Amt / Comparison Claim Cnt |
| Avg Total Loss Net Amt | Average net value of a loss vehicle after the deductible is applied. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Total Loss Net Amt / Comparison Claim Cnt |
| Gross Differential Amt | The absolute dollar difference between the gross repair amount and the gross total loss amount options. This metric does not account for the deductible amount. | -- |
| Gross Settled Amt | For comparison claims that have a settlement decision made (i.e. Repairable or Total Loss), this is the gross amount for the claim. If the settlement decision is Total Loss, this is equivalent to the Total Loss Gross Amt. If the settlement decision is Repairable, this is equivalent to the Repairable Gross Amt. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Net Differential Amt | The absolute difference between the net total loss amount and net repairable amount options. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Net Settled Amt | For comparisons with a settlement decision (i.e. Repairable or Total Loss), this is the net amount of the claim accounting for the deductible amount. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Repairable Anticipated Supplement Amt | Total dollars for the anticipated supplement. If enabled for the comparison product, this amount is initially populated with an amount determined by CCC methodology, but may be edited by the requestor. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Repairable Estimate Amt | This is the sum of PreTax Amt for all comparison claims/appraisals that are estimates (file suffix = E01) at the time the comparison was requested. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Repairable Gross Amt | The total cost to repair a vehicle accounting for the pretax estimate dollars, any anticipated supplement amount, pre and post tax adjustments, tax, allowance, towing, storage, related prior damage, miscellaneous costs, and betterment. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Repairable Net Amt | The net cost of repairs after the deductible has been applied. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Gross Amt – Repairable Deductible Amt |
| Repairable/Total Loss Ratio | The ratio of the overall repairable net dollar amount to the overall total loss net dollar amount. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | Repairable Net Amt / Total Loss Net Amt |
| Repairable/Total Loss Ratio for flagged Repairables | The ratio of the overall repairable net dollar amount to the overall total loss net dollar amount where the last settlement decision is Repairable. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | (Repairable Net Amt / Total Loss Net Amt) where Last Settlement Decision Flag = Repairable |
| Repairable/Total Loss Ratio for flagged Total Losses | The ratio of the overall repairable net dollar amount to the overall total loss net dollar amount where the last settlement decision is Total Loss. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | (Repairable Net Amt / Total Loss Net Amt) where Last Settlement Decision Flag = Total Loss |
| Total Loss Base Valuation Amt | The local market base valuation amount as determined by CCC methodology plus any condition adjustment or refurbishment adjustment amount. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Total Loss Gross Amt | This is the base valuation amount plus pre and post tax adjustments, tax, towing, additional towing, storage, additional storage, rental, miscellaneous charges, tear down, salvage processing charges, and salvage value. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
| Total Loss Net Amt | The net cost to total a vehicle after the deductible has been applied. (Folder Path in CCC® Analytics: Metrics > Settlement > Severity) | -- |
